Shipping and Delivery Policy – The Gadgets Craft
At The Gadgets Craft, we strive to deliver your orders quickly and efficiently, and we are committed to providing transparent and reliable shipping services. Please take a moment to read our Shipping and Delivery Policy to understand our process and any potential delays that may occur.
Shipping Time & Delivery Estimates
– Delivery Time: On average, it takes approximately 2-4 business days for your order to be delivered. However, delivery times can vary based on your location and the shipping method chosen.
– Processing Time: Orders are typically processed and shipped within 1 business days. Once your order has been shipped, you will receive an email with a tracking number so you can monitor the progress of your delivery.
– Tracking Your Order: After your order has been dispatched, you will receive an email with a tracking number. You can track your order online using this number. If you have not received your tracking information within 2 business days of placing your order, please contact our customer support team for assistance.
– Shipping from Multiple Locations: Your items may be shipped from various locations, including the South Africa, China, or other global warehouses. Due to this, international shipments might experience a slight delay (up to an additional 1-2 weeks) based on the availability of air transport services and local customs processing.
Shipping Carriers & Costs
– Carriers: We use **UPS** for all our shipments. Once your order is processed, you will receive an email with tracking information.
– Shipping Charges: Shipping costs are calculated based on your shipping address and will be displayed at checkout. The final shipping cost, along with applicable taxes (VAT), may vary depending on your location.
– Shipping Destination: When completing your order, you will choose your desired shipping region, and we will calculate the shipping cost accordingly. Depending on your region, shipping fees, taxes, and delivery time may vary.
Customs, Duties, and Taxes
– Customs & Import Fees: Please note that customs duties, taxes, and import fees are the responsibility of the buyer. These charges are assessed once the package reaches your country. The recipient is responsible for any applicable taxes or customs fees.
– DDU (Delivery Duty Unpaid): All items shipped internationally are sent on a **DDU** (Delivery Duty Unpaid) basis, which means that we do not cover any import duties or VAT that may be applied when the product reaches your destination country. We recommend checking with your local customs office for more information on the taxes and fees that may apply.
Shipment Delays
COVID-19 Impact: Due to the ongoing global pandemic, many countries have implemented restrictions that may impact air travel and shipping times. As a result, some deliveries may take longer than usual. Please allow additional time for delays due to limited air services and customs processing.
– Holiday Shipping Delays: During peak holiday seasons, such as Christmas and New Year, there may be delays in shipping and delivery times. We recommend placing orders early to avoid any issues with shipping during high-demand periods.
Multiple Packages
Separate Shipments: In some cases, your order may be shipped in **multiple packages**. If you purchased items from different locations or if some items are out of stock and need to be fulfilled later, you may receive more than one package. Please do not be alarmed if your order arrives in separate shipments.
Returns & Shipping Costs
– Return Shipping: If you decide to return an item, you are responsible for covering the return shipping costs. Unfortunately, we cannot refund shipping fees, and the cost of return shipping will be deducted from any refund issued for the returned product.
– Shipping Fees: Shipping fees are non-refundable unless the return is due to an error on our part (such as sending a wrong or defective item). If you need to return an item, please contact us for return instructions and to receive a return address.
Customs Declarations & VAT
– Customs Declarations: All international shipments are labeled with the necessary customs documentation. We declare all products as “low-value gifts” to minimize any potential customs duties. However, your country’s customs regulations may still apply, and you may be subject to fees.
– VAT (Value Added Tax): We do not collect VAT on orders shipped outside the United States. Any applicable VAT will be charged to you by your local customs office upon arrival of your package.
Important Notes on Customs & Taxes**
– We cannot be held responsible for any additional costs incurred due to customs taxes or tariffs imposed by your country. By placing an order, you agree to accept responsibility for any such fees.
– For more information about customs fees, taxes, or any other delivery concerns, we recommend checking with your local customs office.
Opting Out of Communications
– SMS Notifications: If you no longer wish to receive SMS updates or promotional messages from us, you can opt out by replying “STOP” to the number from which you received the SMS. We will ensure that you are unsubscribed from further notifications.
– Important Non-Marketing Communications: Please note that even if you opt out of marketing communications, we may still contact you for important updates related to your order, including shipping status, refunds, or customer service inquiries.
Contact Us
If you have any further questions about our shipping and delivery policy, or if you need assistance with your order, please feel free to reach out to our customer support team at [email protected].
Thank you for choosing The Gadgets Craft—we look forward to serving you!