Refund & Returns Policy – The Gadgets Craft
At The Gadgets Craft, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and return policy. Please read through our terms carefully to ensure a smooth experience.
Cancellation and Changes to Orders
Order Cancellations: You can cancel your order within 24 hours of placing it. If you choose to cancel, please be aware that there will be a 10% restocking fee. To cancel your order, email us at [email protected] with your request.
Order Changes: You may make changes to your order (such as shipping address, product size, or color) within 24 hours of placing your order. Please contact us at [email protected] as soon as possible to make any adjustments.
Returns
Return Window: You can return products within 7 days of receiving your order. After 7 days, we cannot accept returns or exchanges.
Condition for Return: To be eligible for a return, the product must be in its original, unused condition and in the original packaging. The product should not show signs of wear or damage.
Non-Returnable Items: Certain products cannot be returned, including:
Consumable items (e.g., batteries, chargers, etc.)
Health-related items (e.g., earbuds, headphones that have been opened, or any personal items)
Items that are hazardous or flammable (e.g., aerosol products, lighter fluid, etc.)
Custom-Made Products: Our products are often made-to-order and customized according to your preferences. As such, we cannot accept returns or exchanges for products that were made to your specifications, including incorrect size or color choices, unless the item is defective or damaged upon arrival.
Proof of Purchase: To initiate a return, please provide a valid proof of purchase (e.g., order confirmation or receipt) when contacting us.
Refunds
Eligible Refunds: If you receive a product that is defective, damaged, or significantly different from the description on our website, we will gladly offer a replacement or full refund. To process your refund, please send us photos of the item and any relevant details to [email protected].
Processing Time: Once your returned item is received and inspected, we will issue a refund to your original payment method within 5-7 business days. Please note that the exact time it takes for the refund to show up in your account may vary depending on your payment provider.
Return Shipping: You are responsible for the return shipping costs unless the product is faulty or incorrectly shipped. We recommend using a trackable shipping service for returns to ensure your item is safely returned to us.
Non-Refundable Items: Products purchased on sale or with a discount cannot be returned for a refund.
Shipping & Delivery
Delivery Times: We aim to deliver your orders within 2-4 working days after processing, depending on your location and delivery service availability. Once your order has been dispatched, you will receive an email with tracking information.
Shipping Delays: In rare cases, due to high demand or external factors like holidays or global events (e.g., the COVID-19 pandemic), delivery may take longer than expected. Please allow for extra time for shipping delays.
Lost or Missing Packages: If your package has not arrived within the estimated delivery time, please contact us immediately. We will investigate and, if necessary, offer a full refund or replacement. Please ensure your shipping address is correct before completing your purchase, as we are not responsible for lost packages due to incorrect information.
Refund Delays & Issues
Delay in Refund Processing: If you have not received your refund after the standard processing time, please check with your bank or credit card provider, as it may take additional time for the refund to appear in your account.
Missing or Lost Refunds: If you still have not received your refund after checking with your financial institution, please contact us at [email protected]. We will assist you in resolving the issue.